Last Updated: August 2024

Thank you for shopping with O’Brians Place Collision. We strive to provide you with the best online shopping experience possible. This Shipping Policy outlines our shipping and delivery practices for orders within Canada.

1. Shipping Zones

We currently ship to addresses within Canada only. We do not offer international shipping at this time.

2. Shipping Methods and Timeframes

We offer the following shipping options to meet your needs:

• Standard Rate Shipping: Estimated delivery is within 5-7 business days of order completion and processing.
• In-Store Pick-Up: Completed orders are available for in-store pick-up during our regular hours. An email will be sent notifying you when the order is ready. Our hours and address are indicated in the website footer.

Please note that delivery times may vary depending on your location, and unforeseen circumstances such as extreme weather or disruptions in carrier services may impact delivery times. We will make every effort to keep you informed of any delays.

3. Order Processing

Orders are typically processed within 2-4 business days after payment confirmation. Orders placed on weekends or holidays may be processed on the next business day.

4. Shipping Costs

Orders are subject to Canada Post standard shipping rates. An estimated shipping cost will be provided at checkout before you complete your purchase.

5. Tracking Your Order

Once your order is processed and shipped, you will receive an email notification with a tracking number. You can use this number to monitor the progress of your delivery.

6. Delivery Address

Please ensure you provide accurate and complete shipping information during checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

7. Delivery Attempts

Our shipping carriers will make multiple attempts to deliver your order. If they are unable to deliver after several attempts, the package may be returned to us. Additional shipping charges may apply for re-shipment.

8. Damaged or Lost Packages

If your order arrives damaged or is lost during transit, please contact our Customer Support team immediately. We will work to resolve the issue as quickly as possible. For more details, please see our Returns & Refunds Policy or email us at info@obriansplacecollision.com.

9. Returns and Refunds

For information on returns and refunds, please refer to our Return Policy.

10. Contact Us

If you have any questions or concerns about our Shipping Policy or need assistance with your order, please don’t hesitate to contact us.

Changes to Shipping Policy

We may update our Shipping Policy from time to time. Any changes will be posted on this page, with the date of the most recent update indicated at the top of the policy.